FAQ
How can I track my order?
Once orders are dispatched, you will receive a shipping email and SMS with all the tracking details. Please get in touch via the Contact Us page if you require further assistance.
Can I make changes to my order once processed?
Unfortunately, once an order has been processed online, we are unable to make changes or cancel. This includes Pre-Orders also.
How do I return my order if something is wrong?
You can request a return by emailing us on at joyanne.boutique@gmail.com.
Can I get a refund if I return my order?
No. We only offer exchanges or store credit on returned items.
Do I pay for postage if I return my order?
Yes. The goods are your responsibility until they reach our store. Returns should be sent via registered mail.
What is a pre-order?
A pre-order is an item that has not yet arrived at our store. We release selected styles for pre-order to meet customer demand. An estimated date of dispatch will be included in the product description where it states; it could arrive earlier or later than estimated. If you order any in-stock items with pre-order items your entire order will not be dispatched until your pre-order items arrives into our store.
Can earrings, hats, hair accessories, headscarf be returned?
No. For hygiene reasons we are unable to accept these items back for return.
Do you have a sizing chart?
Each designer will have their own size chart, should you require further assistance please feel free to contact us on joyanne.boutique@gmail.com.
What does the ‘pick-up’ option mean?
Unfortunately, at the moment we don’t offer any ‘pick-up’ option. Order will be dispatch from our warehouse to your selected address.
How do I use discount codes?
Only one discount code can be used per order. If you have an existing code during a promotion period, only one can be used - so it is up to you to decide which one to use.
If you forget to use the code when you order, we are unable to refund/credit the difference to you.
Discount codes cannot be honoured outside their given timeframe.
Do you have an extra question up your sleeve that we haven’t answered? Don’t hesitate to get in touch via the Contact Us page where one of our team members will be happy to assist you